Topps.com Support

Topps.com Support

Support Topics

Contact Info
Tracking Your Order
Problem With an Order
Returns and Refunds
Topps Custom Card Questions & Support
Shipping Policies

Contact Info

If you have any questions regarding REDEMPTION CARDS, MISSING HITS, DAMAGED CARDS, TOPPS PROMOTIONS/GAMES, or any other customer service issues, please contact us at support@topps.com, or by phone, at (800)-489-9149.

If you have any questions about an order placed on Topps.com, (or online exclusives such as Turkey Red, Heritage High-Numbered sets, etc.) please contact us at storehelp@topps.com, or by phone, at (800)-489-9149 

Tracking Your Order

You can track your order by going to the FedEx website and entering in your tracking code

To retrieve your tracking number you have 2 choices

  1. Login in to your Topps.com account and locate your order. The tracking information can be found with your order
  2. Find the Topps.com shipping confirmation email that was sent to the email address on your account when the product has shipped

If you are still having trouble locating your package please call contact our customer service reps during working hours to receive assistance.

Returns and Refunds

100% Satisfaction Guarantee for all Wall Art and Apparel.

Return Policy: All trading card and memorabilia products sales are final.  To return or exchange an apparel order, please place the enclosed label on the package, or feel free to use your own method of shipment.  Please be aware that if you use the enclosed label the cost of shipping will be deducted off of your final refund amount.   If the product is returned in good condition we will refund you order within 10 business days of receipt.  If you are looking to exchange, no need to call, just write instruction on the return form and we will send the order out to you as soon as we receive the return. To report damaged merchandise or a shipment error please contact our Customer Service team by phone at  (800)-489-9149 (9am to 4pm ET), or by email at storehelp@topps.com.

Topps Custom Card Questions & Support

E-mail: My Trading Cards

Call Toll-Free: (800)-489-9149 (Monday through Friday from 12:00 pm to 8:00 pm ET)

Shipping Policies


Receive Order By Christmas
12/16/14 - Last Day To Ship Ground
12/22/14 - Last Day To Ship 2 Day Air
12/23/14 - Last Day To Ship Next Day Air


Shipping Schedule / Delivery Times

Orders placed before 12:30pm ET are usually shipped the same day. Orders placed after 12:30pm ET are usually shipped the next day. Orders placed after 12:30pm ET on Friday are shipped the following Monday.

FedEx delivery times vary depending on your location, with the average delivery time of 2-6 days. Our shipping warehouse is based in New York, so orders going to the North East US can expect delivery from 1-3 days, while orders going to the West Coast can expect delivery time ranging from 4-6 days.

FedEx does not deliver on Saturdays and Sundays. Please take this into consideration when choosing Next Day Air or 2nd Day Air Shipping.

FedEx does not deliver on major U.S. holidays. Please check the FedEx website for a list of FedEx Holidays.

Items with FREE shipping only valid to U.S. Addresses. Your order may be automatically cancelled if your address is outside the United Stated and you place an order which qualify for free shipping.

International Shipping

USPS Priority Shipping is now available to the following International destinations: Australia, Belgium, Canada, Cyprus, Denmark, Dominican Republic, France, Germany, Great Britain & Northern Ireland, Hungary, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, Sweden, Switzerland, and Taiwan.

If your country is not listed here, please contact us at storehelp@topps.com before placing an order. We will attempt to get the best possible rates to your destination.

 

International orders may be subject to additional Customs Fees. Please check with your country's customs policies before placing an order. The recipient of the package will be held fully responsible for all additional customs fees that may be incurred.