If you have any questions regarding REDEMPTION CARDS, MISSING HITS, DAMAGED CARDS, TOPPS PROMOTIONS/GAMES, or any other customer service issues, please contact us at firstname.lastname@example.org, or by phone, at (800)-489-9149.
If you have any questions about an order placed on Topps.com, (or online exclusives such as Turkey Red, Heritage High-Numbered sets, etc.) please contact us at email@example.com, or by phone, at (866)-374-8266
Tracking Your Order
You can track your order by going to the UPS website and entering in your tracking code UPS Tracking Page
To retrieve your tracking number you have 2 choices
- Login in to your Topps.com account and locate your order. The tracking information can be found with your order
- Find the Topps.com shipping confirmation email that was sent to the email address on your account when the product has shipped
If you are still having trouble locating your package please call contact our customer service reps during working hours to receive assistance.
Returns and Refunds
To return an order, report lost or damaged merchandise, or report a shipment error, please contact our Customer Service team by phone at 1-866-374-8266 (9am to 4pm ET), or by email at firstname.lastname@example.org within 20 days of shipment (as reflected in the shipping confirmation email sent to you). All claims for lost, damage or error in shipment must be made through Customer Service.
Any pre-approved merchandise return received by us after 45 days of initial payment will be refunded as Topps.com Store Credit.
If you did not receive your merchandise (i.e. lost in shipment) or received merchandise in damaged condition (due to shipping), and you report such loss within 20 business days of shipment, we will assist you in filing a claim with UPS. We will refund payment or replace merchandise upon the successful completion of the UPS Claim. The Topps Company, however, does not represent or guarantee that UPS will accept any and all claims. Any such refunds or replacements are subject to UPS terms and conditions. The Topps Company is not responsible for lost, delayed, damaged or mishandled shipments. To help guard against late shipments or loss, we recommend the UPS Next Day Air and UPS 2nd Day Air shipping options.
If you believe there is an error in your shipment (i.e. wrong or missing product), you must report such error within the time limit of 20 days. Upon receipt of your report, the Topps Company will investigate your report and determine the cause of the error. If we determine that the error was made on our part, and the wrong product was shipped to you, we will send you an electronic prepaid UPS Shipping label (to the email associated with your order), to be used to return the wrong merchandise. If your claim of missing merchandise is substantiated, we will immediately ship the merchandise at additional shipping cost to you.
Using a Gift Card
Topps Custom Card Questions & Support
E-mail: My Trading Cards
Call Toll-Free: 1-888-666-0098 (Monday through Friday from 12:00 pm to 8:00 pm ET)
Shipping Schedule / Delivery Times
Orders placed before 12:30pm ET are usually shipped the same day. Orders placed after 12:30pm ET are usually shipped the next day. Orders placed after 12:30pm ET on Friday are shipped the following Monday.<
UPS delivery times vary depending on your location, with the average delivery time of 2-6 days. Our shipping warehouse is based in New York, so orders going to the North East US can expect delivery from 1-3 days, while orders going to the West Coast can expect delivery time ranging from 4-6 days.
UPS does not deliver on Saturdays and Sundays. Please take this into consideration when choosing Next Day Air or 2nd Day Air Shipping.
UPS does not deliver on major U.S. holidays. Please check the UPS website for a list of UPS Holidays.
Items with FREE shipping only valid to U.S. Addresses. Your order may be automatically cancelled if your address is outside the United Stated and you place an order which qualify for free shipping.
USPS Priority Shipping is now available to the following International destinations: Australia, Belgium, Canada, Cyprus, Denmark, Dominican Republic, France, Germany, Great Britain & Northern Ireland, Hungary, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, Sweden, Switzerland, and Taiwan.
If your country is not listed here, please contact us at email@example.com before placing an order. We will attempt to get the best possible rates to your destination.
International orders may be subject to additional Customs Fees. Please check with your country's customs policies before placing an order. The recipient of the package will be held fully responsible for all additional customs fees that may be incurred.