Topps.com Support

Topps.com Support

Support Topics

Contact Info
Tracking Your Order
Problem With an Order
Returns and Refunds
Topps Custom Card Questions & Support
Shipping Policies

Contact Info

If you have any questions about an order placed on topps.com, or products sold on topps.com, please contact us via email at storehelp@topps.com, or by phone, at (800)-489-9149 option #1 Monday to Friday (9am to 4pm EST).

If you have any questions regarding REDEMPTION CARDS, MISSING HITS, DAMAGED CARDS, TOPPS PROMOTIONS/GAMES, or any other customer service issues, please contact us at support@topps.com, or by phone, at (800)-489-9149 option #2 Monday to Friday (9am to 4pm EST).

Tracking Your Order

You can track your order by going to the FedEx website and entering your tracking number from your shipping confirmation email or by logging in to your Topps.com account and locate your order. The tracking information can be found with your order.

If you are still having trouble locating your package please call contact our Customer Service Department for additional assistance.

Returns and Refunds

Return Policy: All trading card and memorabilia products sales are final.  

Wall Art All numbered (I.E. 5X7 sets, Acrylic, Metal Signs) wall art items sales are final, and are not eligible for return or exchange. All other Wall Art  can be returned for a full refund within 60 days of the date of purchase. 

Apparel can returned or exchanged up to 60 days from the date of purchase. Items must be unwashed, unworn, with tags attached. Please allow 3-5 business days from the day that the item(s) have been received for the refund to post to your account. For gift returns that are received within 60 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender.

Topps Returns

1 Whitehall St 4th FL

New York, NY 10004

 

To report damaged merchandise or a shipment error please contact our Customer Service team by phone at (800)-489-9149 option #1 (9am to 4pm ET), or by email at storehelp@topps.com.

*PRICE ADJUSTMENT POLICY

Our prices are subject to change, and we are not able to honor price adjustments on previously placed orders.

Topps Custom Card Questions & Support

Once completed and placed, your custom order is immediately sent to our production facilities understandably, cancellations or changes to custom orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted. 

Shipping Policies

Shipping Schedule / Delivery Times

Orders placed before 12:30pm ET are usually shipped the same day. Orders placed after 12:30pm ET are usually shipped the next day. Orders placed after 12:30pm ET on Friday are shipped the following Monday.

This does NOT include orders for Wall Art. Wall Art orders are printed on demand, and will usually ship within 3-5 business days of order placement. Please keep this mind when selecting the following shipping methods FedEx 2nd Day Air, & FedEx Overnight.

Items with FREE shipping only valid to U.S. Addresses. Your order may be automatically cancelled if your address is outside the United Stated and you place an order which qualify for free shipping.

 

Shipping Method

Total Delivery Time

 

FedEx SmartPost

up to 14 business days

SmartPost is a partnership between FedEx and the United States Post Office. After your order has been processed, your order is picked up from our facility by FedEx. Fed Ex takes the shipment as far as city, at which point it is transferred to your local post office for final delivery.

FedEx Home

up to 7 business days

FedEx Home is for orders shipping to a residential address. Deliveries are ONLY made Tuesday – Saturday.

FedEx Ground

up to 7 business days

FedEx Ground is orders shipping to a business. Deliveries are ONLY made Monday – Friday.

FedEx 2nd Day Air

up to 3 business days

 

FedEx Overnight

up to 1 business day

 

USPS Priority Shipping

Transit times vary based on destination

International orders may be subject to additional Customs Fees. Please check with your country's customs policies before placing an order. The recipient of the package will be held fully responsible for all additional customs fees that may be incurred.

 

 

 

*FedEx delivery times vary depending on your location, and weather conditions.

**FedEx does not deliver on major U.S. holidays. Please check the FedEx website for a list of FedEx Holidays.

***International orders may be subject to additional Customs Fees. Please check with your country's customs policies before placing an order. The recipient of the package will be held fully responsible for all additional customs fees that may be incurred.